Shipping & Customs Policy

All online store orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  

You can skip the shipping fees with free local pickup in Salisbury, Wiltshire. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping. All international orders will be shipped using Royal Mail, signed and tracked.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Macramé Makers is not responsible for these charges if they are applied and are your responsibility as the customer. Macramé Makers are  not responsible for delays due to customs. 

Returns, refunds and exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs.

In the event that your order arrives damaged in any way, please email us as soon as possible at macramemakers@hotmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at macramemakers@hotmail.com

UK Macrame cord specialist.